Product: Oklahoma Natural Gas Residential Gas Supply Clear all filters (16 of 16 reviews match)
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They was real quick turn gas off but when we paid the bill there was no big *** hurry to get out here and turn our gas on supervisor told us that they can override and get them out there that night and the other told us something else and they said that children was...
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1.0
Woodward, Oklahoma
Product
Oklahoma Natural Gas Residential Gas Supply
#1167890
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MY HUSBAND WENT OUT AND ONE OF THE MEN TOLD MY HUSBAND THERE WAS A LEAK AND HE HAD TO TURN THE GAS OFF. SOMEONE CAME OUT ON FRIDAY TO FIX IT IS THE SOONEST ANYONE COULD COME OUT. AFTER IT WAS REPAIRED ONG REFUSED TO COME BACK OUT TO TURN IT BACK ON. THEY SAID IT WAS...
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1.0
Product
Oklahoma Natural Gas Residential Gas Supply
I didn't like
  • Lack of communication
  • Response time
  • Customer service
#1140861
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My experience with ONG is horrible.They are very stringent and have horrible customer service. I am from California and we have PG&E. They are a great company and understand when things in life just happen. PG&E are always willing to help the customer and always work...
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1.0
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Oklahoma Natural Gas Residential Gas Supply
#1136260
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Oklahoma Natural Gas - Horrible, wait all day, no show. This after waiting 3 days.

#1082809
2.7
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Today 8-2-2017, customer service closed, how convenient, for them. No time window, this bites.
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Called to get services on i was told i had to send in 2 forms of id to an email and they would call back in 24 to 48 hours took them 4 days to call back.When they finally called back on Friday said i had a previous bill from 10 years ago for $100 i needed to pay first....
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1.2
Product
Oklahoma Natural Gas Residential Gas Supply
#1127168
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Come to find out, there was a gas leak under ground but convenient for ONG, it was on her side, not theirs so she had to habe a plumber come out and run a new gas line and connect to Tyne house and meter. This was fine and dandy since it was on her side, not theirs....
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1.0
Product
Oklahoma Natural Gas Residential Gas Supply
#1091030
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We are on automatic payments and have been for many years.Yesterday we received an overdue bill and cutoff notice, so today I tried and tried and tried to call them. Impossible to get thru the menu to actually talk with someone!! VERY VERY FRUSTRAITING. I'm sure, as...
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1.5
Product
Oklahoma Natural Gas Residential Gas Supply
#1071256
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got a notice that ONG needed to change my meter and to call.Called and made appointment but could only pick the day but they assured me I would be called 30 minutes before coming. Moved all other appointments off the day so could be able to come when called. Waited all...
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2.4
Product
Oklahoma Natural Gas Residential Gas Supply
#1066424
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Were on private line they will not take over line or run new service to us.They don't want 6 costumers any more. We gave them free use of our line for 29 years. They should give us free line to good paying costumers for 29 Years. Cheap company.Ronald Hall, Enid...
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Anonymous
Anonymous

It's happening in Morris also, can't get a explanation from ONG or Corporation Commission, they each blame the other. This is happening in many locations across the state.My l...

3.1
Product
Oklahoma Natural Gas Residential Gas Supply
#1063735
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May !16th this year , we received a letter from ONG telling us our gas will be shut off in 90 days because my "piivate line" did not pass... "inspection"..... 4 other meters on my street (at least) got the same letter dated May 16 2017. 'OMG' has not yet responded to...
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Anonymous
Stacey

I received the same notice may 29. I think it is terrible customer service. We have no choice in this matter. Convert to all electric or propane. They say it will cost 44,000 ...

Anonymous
John Shadoan

I wrote this. Can't get back 'in' to update. 5/24/17, We on this private line are negotiating wi. ONG to establish new line service. ONG is doing an engineering eval. to pres...

2.2
Product
Oklahoma Natural Gas Residential Gas Supply
I didn't like
  • Lack of communication
  • Not done yet
#1049671
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I have 3 properties that have Ok Natural Gas. I came home late last night to find my gas shut off. No notices. Just shut off. Asked to get it turned back on. Can't happen today. The only day is tomorrow, and second option is next week. yea... next week. All my other...
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Anonymous
Anonymous

You didn't pay your bill and you knew it. You figured you would hold off until they "warned" you with a notice. You lose.

Product
Oklahoma Natural Gas Residential Gas Supply
#1033463
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